Hear.com Horizon Go IX Hero
Expert
Choice

Hear.com Horizon Go IX Expert Review

Premium Rx
Released 
2024

Summary

The Hear.com Horizon Go IX is a premium behind-the-ear prescription hearing aid priced at $5,500, earning an A grade with a SoundScore of 4.16 out of 5 in HearAdvisor's lab testing. This 2024 release ranked #14 out of 34 prescription hearing aids tested, placing it in the top 38% of its category.

In our testing, the Horizon Go IX demonstrated notable strengths in speech understanding, scoring well above the category average in both quiet and noisy environments. The speech-in-noise performance was particularly impressive at 1.18 points above average—a meaningful advantage for users who struggle in challenging listening situations like restaurants or group conversations.

However, the device showed some trade-offs. Own-voice comfort measured below average, likely due to the closed sleeve coupling required to meet prescriptive targets. Music streaming quality, while good in initial fit, was also slightly below the category average overall. Feedback handling remained solid, though marginally below the excellent scores achieved by some competitors.

At this price point, buyers should be aware that several alternatives in the same premium tier outperformed the Horizon Go IX, including the Oticon Intent (4.70) and Phonak Sphere Infinio (4.64). Value-conscious shoppers may also consider the Rexton Reach R-Li T80 at Costco, which achieved a higher SoundScore of 4.54 at just $1,499.99. The Horizon Go IX is best suited for users prioritizing speech clarity who are purchasing through hear.com's service model.

In the initial fit condition with closed sleeve coupling and NAL-NL2 fitting formula, the Horizon Go IX achieved a fit score of 3.01 out of 5, which is above the category average. The device excelled at music streaming (4.10) and demonstrated perfect feedback handling (5.00). Speech performance was solid in both quiet (3.20) and noise (2.20). The closed coupling contributed to below-average own-voice comfort (1.80), which may result in a hollow or boomy perception of one's own voice for some users.

After professional tuning with the same closed sleeve coupling, the fit score improved modestly to 3.21 out of 5. Speech understanding saw meaningful gains, with speech in quiet rising to 4.00 and speech in noise improving to 2.70. However, music streaming quality decreased to 2.70, suggesting a trade-off between speech optimization and audio fidelity. Own-voice comfort remained unchanged at 1.80, indicating the occlusion effect persists even with adjustment. Feedback handling remained strong at 4.40.

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Lab Review Scores

A
SoundGrade
Initial Score
4.1
Tuned Score
4.3
Expert
Choice
Speech in quiet
best
3.2
5.0
Own voice
best
1.8
5.0
Speech in noise
best
2.2
5.0
Feedback handling
best
5.0
5.0
Music streaming
best
4.1
5.0

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Lab recordings

Adjust volume to make "No hearing aids" as loud as it would be in the real world, without hearing aids. Remove hearing aids while auditioning. High-quality headphones will improve results!
Hear.com Horizon Go IX Lab

Lab notes

Initial Fitting
Tuned Fitting
Ear Coupling
Initial Fitting
Sleeve Closed
Tuned Fitting
Sleeve Closed
Receiver
Initial Fitting
119/16
Tuned Fitting
119/16
Fitting Formula
Initial Fitting
NAL-NL2
Tuned Fitting
NAL-NL2
Listening Program
Initial Fitting
Universal (Automatic)
Tuned Fitting
Universal (Automatic)
Volume Setting
Initial Fitting
Manufacturer defaults
Tuned Fitting
Adjusted to match NAL-NL2 targets at 55, 65, and 75 dB SPL
Software Version
Initial Fitting
Software v9.11.15.112, SiFit v9.11.15.948
Tuned Fitting
Software v9.11.15.112, SiFit v9.11.15.948
Tuning Adjustments
Initial Fitting
Programmed to N3 audiogram, Feedback calibrated, Experience Level set at "Experienced", Acclimatization Level set at 100%, Other settings at manufacturer defaults
Tuned Fitting
Programmed to N3 audiogram, Feedback calibrated, Experience Level set at "Experienced", Acclimatization Level set at 100%, Other settings at manufacturer defaults
Notes
Initial Fitting
n/a
Tuned Fitting
n/a