Jabra Enhance Pro 20 at Costco Hero
Expert
Choice

Jabra Enhance Pro 20 at Costco Expert Review

Premium Rx
Released 
2024
Summary

The Jabra Enhance Pro 20 is a premium prescription hearing aid available exclusively at Costco for $1,599.99. In HearAdvisor's lab testing, it achieved a SoundScore of 4.07/5 and earned an A grade, placing it in the top 44% of prescription hearing aids tested.

This behind-the-ear device demonstrates particular strength in speech clarity during quiet listening situations, scoring 0.49 points above the category average. Own-voice comfort is also a highlight, measuring 0.74 points above average—a meaningful advantage for wearers who are sensitive to the sound of their own voice. Feedback handling proved excellent in our standardized challenge tests.

However, the Enhance Pro 20 shows limitations in more demanding listening environments. Speech in noise performance fell 0.22 points below the category average, which may affect users who frequently navigate noisy restaurants, gatherings, or workplaces. Music streaming quality also measured below average at 0.43 points under the benchmark, something to consider if streaming audio is a priority.

Value-conscious shoppers should note that several alternatives in the same price range delivered stronger overall performance in our testing. The Rexton Reach R-Li T80, also available at Costco for $100 less, scored notably higher at 4.54/5. The Jabra Enhance Pro 20 may be best suited for users who prioritize comfortable own-voice quality and primarily communicate in quieter environments.

In the initial fit condition using a tulip dome with medium-power receiver, the Jabra Enhance Pro 20 achieved an above-average fit score of 2.92/5. Speech in quiet performance was strong at 4.00/5, and own-voice comfort measured well at 3.50/5—reflecting the open tulip dome's minimal occlusion effect. Feedback handling was excellent at 4.90/5. However, speech in noise was limited at 0.70/5, and music streaming measured 2.40/5. The open coupling favors natural sound and comfort but provides less amplification in challenging acoustic environments.

The tuned fit maintained the same tulip dome configuration, resulting in a modest improvement to 3.08/5 overall—a 0.17-point gain. Speech in noise improved to 1.30/5, though still below category average. Music streaming quality increased to 2.80/5. Speech in quiet remained strong at 3.90/5, and own-voice comfort held steady at 3.50/5. The consistency in coupling between fits indicates the open dome remained appropriate for target matching while preserving wearer comfort.

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Lab Review Scores
A
SoundGrade
Initial Score
4.0
Tuned Score
4.2
Expert
Choice
Speech in quiet
best
4.0
5.0
Own voice
best
3.5
5.0
Speech in noise
best
0.7
5.0
Feedback handling
best
4.9
5.0
Music streaming
best
2.4
5.0

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Lab recordings
Adjust volume to make "No hearing aids" as loud as it would be in the real world, without hearing aids. Remove hearing aids while auditioning. High-quality headphones will improve results!
Jabra Enhance Pro 20 at Costco Lab
Lab notes
Initial Fitting
Tuned Fitting
Ear Coupling
Initial Fitting
Tulip Dome
Tuned Fitting
Tulip Dome
Receiver
Initial Fitting
Medium-power
Tuned Fitting
Medium-power
Fitting Formula
Initial Fitting
Audiogram+ (Manufacturer proprietary targets)
Tuned Fitting
Audiogram+ (Manufacturer proprietary targets)
Listening Program
Initial Fitting
Universal (Automatic)
Tuned Fitting
Universal (Automatic)
Volume Setting
Initial Fitting
Manufacturer defaults
Tuned Fitting
Adjusted to match NAL-NL2 targets at 55, 65, and 75 dB SPL
Software Version
Initial Fitting
Firmware v9.18.12, Software v2.0.132.26
Tuned Fitting
Firmware v9.18.12, Software v2.0.132.26
Tuning Adjustments
Initial Fitting
Programmed to N3 audiogram, Experience Level set at "Experienced User Non-Linear", Other settings at manufacturer defaults
Tuned Fitting
Programmed to N3 audiogram, Experience Level set at "Experienced User Non-Linear", Other settings at manufacturer defaults
Notes
Initial Fitting
n/a
Tuned Fitting
n/a
Specs
Behind Ear
Behind Ear
Rechargeable Batteries
Rechargeable Batteries
iPhone Streaming
iPhone Streaming
Android Streaming
Android Streaming
Hands-Free
Hands-Free