Hear.com Horizon Go IX vs Sontro Soundwave

The Hear.com Horizon Go IX is a premium prescription behind-the-ear hearing aid released in 2024, listed at $6,500. In HearAdvisor's lab testing, it earned an A grade with a SoundScore of 4.4/5, ranking #17 among 36 prescription hearing aids tested. This device demonstrates particular strength in speech clarity. Speech in quiet scored a strong 4.0/5, which is +0.72 points above the category average. Speech in noise performance also exceeded the category average by +0.61 points, though at 2.6/5 the absolute score remains mixed—meaning it handles challenging listening environments better than many competitors but still has room for improvement in demanding situations. The most notable limitation is own-voice comfort, scoring 1.8/5—a low result that falls 0.95 points below the category average. Users sensitive to how their own voice sounds may find this particularly noticeable. Feedback handling is strong in absolute terms at 4.4/5, though it sits slightly below the category average by 0.31 points. Music streaming performance is mixed at 2.7/5, essentially matching the category average. At this price point, the Horizon Go IX faces stiff competition. Same-price alternatives like the Phonak Sphere Infinio (5.0/5) and Oticon Intent (4.85/5) deliver higher overall sound performance. Budget-conscious shoppers might also consider options like the Rexton Reach R-Li T80 at Costco, which achieves a higher score at a lower price. The Horizon Go IX is best suited for those prioritizing speech clarity who can accept the own-voice trade-off and prefer the hear.com service model.

The Sontro Soundwave is a mid-priced OTC hearing aid priced at $849, earning a B grade with a SoundScore of 3.1/5 in HearAdvisor's lab testing. This behind-the-ear device uses disposable batteries and ranks #61 of 65 OTC hearing aids tested, placing it in the top 92% of its category. In our lab testing, the Soundwave shows a notable strength in own-voice comfort, scoring 3.6/5—a solid result that sits 1.09 points above the category average. This suggests users may experience less of the "talking in a barrel" sensation that can occur with some hearing aids. However, the device faces challenges in other key areas. Speech in quiet scores 2.7/5 (mixed, 0.12 points below average), while speech in noise registers at 1.2/5 (low, 0.28 points below average), indicating potential difficulty in challenging listening environments. The most significant limitations appear in music streaming and feedback handling. Music streaming scores 0.0/5, falling 1.92 points below the category average—a notable weakness for users who value audio entertainment. Feedback handling scores 2.5/5, which is 2.04 points below the category average of 4.54/5, suggesting the device may be more prone to whistling issues. At this price point, competitors offer substantially stronger performance. Devices like the Sony CRE-E10 and Lexie B2 Plus deliver significantly higher sound scores in the same price range. The Sontro Soundwave may suit those prioritizing own-voice comfort over speech clarity and streaming quality, but most users would benefit from exploring higher-performing alternatives at similar or lower prices.